Jinglo Terms of Service

Effective 2026-10-18.

1. Who we are. Jinglo, a Lumen Labs product, is operated by Lumen Labs, an individual, Ciudad de Guatemala, Guatemala, soporte@lumen-labs.co. Payment is processed by Polar, acting as merchant of record, or by Recurrente, depending on what you see at checkout.

2. Who can buy. Only people aged 18 or older. For children's products, only the child's parent or legal guardian, who ticks the consent boxes at checkout.

3. What you are buying. A one-time digital product: a call, a file, a book, a song, or a time-limited practice pass. There is no subscription and no automatic renewal. The price at checkout is the final price, in the currency shown, with any applicable taxes.

4. How it is delivered.

• Calls: on the date and at the time you chose, to the number you gave. We make up to 2 attempts within the chosen window, at least 15 minutes apart. The call opens with a notice to whoever answers; the responsible adult presses 1 to continue. After the call, we email you the link to download the recording.
• Files, books and songs: by link in your email, usually within minutes. If generation fails we retry; if it cannot be completed we refund you (section 5).
• Practice passes: access starts when you pay and ends when the pass expires.

5. Automatic 7-day refund.

• You can request a full refund at any time from payment until 7 days after the delivery date (the call date, the date the file link is sent, or the start of the pass). No reason is needed.
• Request it with one click on the "Request refund" link in your receipt, or by replying to the receipt email with the word "refund". No person handles it: it is processed automatically. We start the refund in under 24 hours and your bank may take longer to show it.
• We refund automatically, without a request, when: the call is not delivered after the 2 attempts; whoever answers presses 2 or does not give permission; the file cannot be generated; you tell us you did not make the purchase; or we have a failure that prevents delivery.
• When we refund, we cancel any scheduled call, stop using the data and delete it as the privacy policy describes.
• This refund does not limit any legal rights you have as a consumer in your country, such as the right of withdrawal in the European Union and the United Kingdom.
• If the product comes with an additional guarantee (for example, retaking a pass), its terms are on the product page and add to this refund; they do not replace it.
• If we detect abuse (for example, repeated refunds after receiving the product), we may decline future sales. We do not do this for a first refund.
• If something went wrong, write to us before disputing the charge with your bank: the refund is faster here.

6. Permitted use. You agree to: give only numbers of people who know about the call and agree to receive it; not use the service to harass, frighten, deceive or impersonate anyone; not enter third parties' data without their permission; not use the service to call emergency services, public offices or numbers that are not people; and not use recordings or content commercially or publish them in a way that identifies a child without the parents' permission. We may cancel an order that breaks this, with a refund.

7. Artificial intelligence and characters. Voices and texts are generated by artificial intelligence and may contain errors. Santa, Father Christmas, the Three Kings, the Tooth Fairy and the Ratoncito Pérez are folklore characters; they are not associated with any brand, company or real person. Jinglo's original characters belong to its owner. Jinglo is not affiliated with any other brand named on the site. Characters do not ask for information, do not sell anything, do not make promises about gifts and do not replace a responsible adult.

8. Content you provide. You keep your rights in the photos, text and data you give us and you state you may use them. You authorize us to use them only to provide the service. What we generate for you is for personal, non-commercial use.

9. Preparation products. Practice passes are preparation. They are not official assessments or advice, are not affiliated with any authority, and do not guarantee passing anything. See the product disclaimer.

10. Liability. We provide the service with care, but we cannot guarantee there will be no interruptions, artificial intelligence errors or telephone network failures. Our liability to you is limited, to the extent the law allows, to the amount you paid. This does not exclude liability that the law does not allow to be excluded.

11. Data. Data processing is governed by the privacy policy, which is part of these terms.

12. Governing law. These terms are governed by the laws of Guatemala, without prejudice to the consumer protection rules of your country of residence, which are unaffected.

13. Changes. We may change these terms; changes do not affect orders already paid. If a change affects children's data, we will email you first.

14. Contact. soporte@lumen-labs.co

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Santa calls

Es una llamada de entretenimiento de unos 2 a 5 minutos con personajes de fantasía. No es una llamada con una persona real. El personaje no promete regalos ni pide datos.